Logan Airport has once again secured a lower rank in the North America Airport Satisfaction Study carried out by J.D. Power. The airport has come in 17th position out of 20 major airports in the states.

The study, now in its 17th year, was based on 26,529 surveys of departure and arrival experiences (including connecting airports) completed by U.S. or Canadian residents who traveled through at least one U.S. or Canadian airport and was conducted between August 2021 and July 2022.

Some airports did a better job of satisfying customers than others, however overall customer satisfaction with North American airports fell 25 points to 777 (based on a 1,000-point scale) this year due to fewer flights and more crowded terminals.

“The J.D. Power report is a valuable tool that helps us gauge how passengers feel about their overall experience at Logan Airport,” a Massport official said in a statement to Loganairporttaxicab.com. “We are in the midst of several construction projects aimed at improving our aging facilities and infrastructure to meet the future needs of travelers, and we appreciate our passengers’ patience as we work to finish these projects.… Logan is also undergoing roadway improvements to streamline traffic flow and reduce emissions.

The feedback from the survey is very useful to us as we continue to make investments to support economic growth, facilitate connections, increase efficiency, and create a smoother, more enjoyable travel experience for our passengers.”

The No. 1 airport for customer satisfaction on the mega airport list is, with a score of 800 out of 1,000

1st Rank- Minneapolis-Saint Paul International Airport scoring 800

Click here to check the whole list at [https://www.jdpower.com/business/press-releases/2022-north-america-airport-satisfaction-study ]

17th Rank- Logan Airport earned a score of 754.

18th Rank- Los Angeles International Airport scoring 753

19th Rank- O’Hare International Airport scoring 751

20th Rank- Newark Liberty International Airport scoring 719

The study judged the airports by using six factors (in order of importance): terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage, and retail. 

More than half of travelers said airports were severely or moderately crowded, nearly one-fourth of travelers complained that airport food was too expensive, and a shortage of space in parking lots caused parking satisfaction to drop 45 points from last year, according to the study.

Logan Airport Taxi Cab has also received similar complaints about the airport from their customers and drivers. It’s been noticed that the airport is short on staff which makes it difficult for the staff to conduct operations on a crowded day which may lead to flight delays and cancellations.

Michael Taylor, travel intelligence lead at J.D. Power commented on the study “The combination of pent-up demand for air travel, the nationwide labor shortage, and steadily rising prices on everything from jet fuel to a bottle of water has created a scenario in which airports are extremely crowded and passengers are increasingly frustrated — and it is likely to continue through 2023.

In some ways, this is a return to normal as larger crowds at airports tend to make travelers more frazzled, but in cases where parking lots are over capacity, gates are standing room only and restaurants and bars are not even open to offer some reprieve, it is clear that increased capacity in airports can’t come soon enough.”

Future travelers can only hope that the Airport Authorities take suitable measures in order to improve their ranking. Till then one can only arrive at the airport too early to avoid long queues and make sure they have a ride to pick them up from the airport so they don’t have to starve themselves at the airport. It calls for a trustworthy taxi cab service that can always arrive on time and in style. We conduct numerous airport pick-up services daily and we are excellent at it. Give us a call at 617-520-8080.